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Service Level Agreements – Planning, Writing & Managing Quality SLAs

How do you measure the quality of a service that you have contracted for? If your company has outsourced its accounting or…

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Contracts Excellence for Non-Legal Professionals

Professionals and managers with a background other than law – particularly with technical expertise in construction and engineering – now deal regularly…

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A Reflection: Do we need Leaders or Managers?
-a Leader vs. Manager Discourse

It is easy to spend some time discussing the difference between managers and leaders, my delegates usually have very strong opinions. They…

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