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Service Level Agreements – Planning, Writing & Managing Quality SLAs
How do you measure the quality of a service that you have contracted for? If your company has outsourced its accounting or…
Contracts Excellence for Non-Legal Professionals
Professionals and managers with a background other than law – particularly with technical expertise in construction and engineering – now deal regularly…
A Reflection: Do we need Leaders or Managers?
-a Leader vs. Manager Discourse
It is easy to spend some time discussing the difference between managers and leaders, my delegates usually have very strong opinions. They…