Would you like to be a more fulfilled person and a more impactful leader? In this highly interactive management training course, you will gain insights into the art and science of managing yourself and reading and managing others. You will learn the latest scientific breakthroughs on the science of managing your emotions. Leaders who can touch the hearts of their employees will help their organizations achieve the required goals and become more productive managers.
This COPEX online training course will feature:
Insights into emotional intelligence
Importance of behavioral management
Handling conflicts
Key leadership skills for workplace success
Managing pressure in the workplace
What are the Goals?
By the end of this COPEX online training course, participants will be able to:
Identify techniques for dealing with difficult people
Demonstrate the ability to understand human behaviour relating to work and applies psychological principles to organizations and individuals in their places of work
Understand the importance of using Emotional Intelligence while dealing with managers/employees
Communicate company decisions and policies effectively despite personal opinions and thoughts
Identify effective methods for dealing with difficult behaviors demonstrated by employees
Who is this Online Training Course for?
This COPEX online training course is suitable to any individual keen on learning how to be emotionally smart in order to develop strong relationships and teams and will greatly benefit:
Individuals in leadership roles
Individuals being groomed for leadership
Individuals working together in teams
Any person actively involved in interacting with others
Any person interested to learn more about behavioral patterns
How will this Online Training Course be Presented?
This COPEX online training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.
The Course Content
Day One: Learning a Different “Smarts”
IQ and EQ defined
Intrapersonal and Interpersonal skills
Emotional Intelligence in the workplace
Your personality style
Understanding and validating emotions in others
Emotional intelligence for behavioral management
Day Two: Behavioral Management for Workplace Success
Getting organized for peak performance
The power of behavioral change
How to change our perspective
Setting goals for behavioral management
Stopping procrastination
Workload analysis for time management
Day Three: Communication for Conflict Resolution
Understanding conflict
To talk or not to talk
Preventing conflict problems
Core reasons for conflicts
Assertive anger for handling conflicts
How to de-stress during conflict
Day Four: Self-esteem for Achieving Success
Stages of human development
Self-esteem definition
Building confidence in others
How to create positive impressions
Increasing your self-esteem
Controlling your thoughts
Day Five: Managing Pressure with Emotional Intelligence
Causes of workplace pressure
Identifying pressure points
How to recognize others’ emotions
Coping with stress
Expressing yourself while under pressure
Developing a personal action plan
The Certificate
A COPEX e-Certificate for delegates who attend and complete the online training course
All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
Behavioural Management and Emotional Intelligence Managing Relationships Effectively with Others
Upcoming Dates
30 May - 03 Jun 2021 in N/A,$2,350
26 - 30 Sep 2021 in N/A,$2,350
Why Choose this Online Training Course?
Would you like to be a more fulfilled person and a more impactful leader? In this highly interactive management training course, you will gain insights into the art and science of managing yourself and reading and managing others. You will learn the latest scientific breakthroughs on the science of managing your emotions. Leaders who can touch the hearts of their employees will help their organizations achieve the required goals and become more productive managers.
This COPEX online training course will feature:
Insights into emotional intelligence
Importance of behavioral management
Handling conflicts
Key leadership skills for workplace success
Managing pressure in the workplace
What are the Goals?
By the end of this COPEX online training course, participants will be able to:
Identify techniques for dealing with difficult people
Demonstrate the ability to understand human behaviour relating to work and applies psychological principles to organizations and individuals in their places of work
Understand the importance of using Emotional Intelligence while dealing with managers/employees
Communicate company decisions and policies effectively despite personal opinions and thoughts
Identify effective methods for dealing with difficult behaviors demonstrated by employees
Who is this Online Training Course for?
This COPEX online training course is suitable to any individual keen on learning how to be emotionally smart in order to develop strong relationships and teams and will greatly benefit:
Individuals in leadership roles
Individuals being groomed for leadership
Individuals working together in teams
Any person actively involved in interacting with others
Any person interested to learn more about behavioral patterns
How will this Online Training Course be Presented?
This COPEX online training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.
The Course Content
Day One: Learning a Different “Smarts”
IQ and EQ defined
Intrapersonal and Interpersonal skills
Emotional Intelligence in the workplace
Your personality style
Understanding and validating emotions in others
Emotional intelligence for behavioral management
Day Two: Behavioral Management for Workplace Success
Getting organized for peak performance
The power of behavioral change
How to change our perspective
Setting goals for behavioral management
Stopping procrastination
Workload analysis for time management
Day Three: Communication for Conflict Resolution
Understanding conflict
To talk or not to talk
Preventing conflict problems
Core reasons for conflicts
Assertive anger for handling conflicts
How to de-stress during conflict
Day Four: Self-esteem for Achieving Success
Stages of human development
Self-esteem definition
Building confidence in others
How to create positive impressions
Increasing your self-esteem
Controlling your thoughts
Day Five: Managing Pressure with Emotional Intelligence
Causes of workplace pressure
Identifying pressure points
How to recognize others’ emotions
Coping with stress
Expressing yourself while under pressure
Developing a personal action plan
The Certificate
A COPEX e-Certificate for delegates who attend and complete the online training course