Training Course Overview
Managing global teams, with members working in different time zones or coming from different cultures, is not easy. As leaders we need to understand how culture impacts our staff, customer expectations and longevity of our organisation. Then we can respond appropriately.
This COPEX training course provides delegates with skills to navigate the cultural differences and invisible boundaries that divide people globally. We share practical tools and techniques for diagnosing culture, identifying appropriate ways of leading virtual teams, and managing differences to create cohesive teams that add value to the business. We also delve into how to meet customer expectations in different countries and develop a global marketing plan that is practical and implementable.
Training Course Objectives
By attending this training course delegates will be able to:
- Recognise and respond to the global challenge facing their organisation
- Develop a corporate culture that supports high performance, loyalty and motivation
- Lead a virtual team located in various time zones, continents and cultures
- Understand how to deliver customer expectations in different cultures and countries
- Develop a global marketing plan tailored to customers/ clients in a variety of countries
Designed For
This COPEX training course is suitable for:
- Executives who lead virtual teams with members based in different countries, regions or time zones
- Executives whose teams are expanding into new markets, countries or regions
- Executives in companies that are transforming into global organisations
- Managers in global organisations who have been identified as having potential for promotion to a leadership role
Training Course Outline
Among a range of valuable topics, the following will be given high priority:
- Responding to global business challenges including communicating, showing respect, building trust, giving feedback, persuading, leading, decision making, managing conflict and time-management
- Building a sustainable business in the face of political instability, weather extremes, disruptive technologies, declining productivity and falling economic growth
- Leading culture change in a global organisation
- Overcoming the cultural barriers of language, misunderstandings and expectations
- Leading a high-performance virtual global team
- The skillsets and competencies of successful global leaders
- Understanding cultural diversity in creating positive customer experiences
- Communicating using multiple channels to interact with global customers appropriately
- Developing and implementing the international marketing plan
- The trading environment in Africa, America, Asia Pacific and Europe
The Certificate
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
© 2019. Material published by Copex shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
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