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An Interactive 5 - Day Online Training Course

The Management Essentials

Effectively Communicate, Delegate & Manage Priorities
to Achieve Management Success

13 - 17 Dec 2020 11:00 to 16:00 Dubai [GMT 4] $2,350 Register
14 - 18 Feb 2021 11:00 to 16:00 Dubai [GMT 4] $2,350 Register

Why Choose this Online Training Course?

Management is a challenging task and making a good start becomes critical to build confidence. However, many newly appointed to the role begin with a very limited understanding of their duties and responsibilities and frequently have little awareness of the interpersonal skills required to manage people effectively. The “people factor” is the most daunting of management activities. Whilst most employees will be supportive and positive, others may be unpredictable and difficult. Thus, emerges the people paradox; there are your greatest strength but equally may prove your biggest problem. In this context it is not surprising that the early experiences of newly appointed managers can be marked with anxiety, stress and insecurity.

This online training course offers a comprehensive overview of good practice for those new to supervision but is equally of value to managers who have been in role for some time but to receive any formal training. It will inform, educate and entertain. Delegates will be introduced and offered broad scope to practice a variety of skills and techniques essential to management success and manage the transition from being a ‘technical expert’ to that of supervision.

If you are new to supervision or management this COPEX online training course offers an array of fundamental tools that will positively impact your practice immediately. It will enable you to be “the manager that others want to follow” by learning strategies to manage the diverse tasks and people that you will encounter in your working situation.

This COPEX online training course will feature:

  • Understanding the psychology of people and their diverse motivations and drivers
  • Essential tools for building trusting relationships
  • Performance management and beyond; Prioritising accountabilities, deliverables and results
  • Building and leading a high performing team to exceptional performance
  • The manager as a communicator and coach
  • Employing 4D Management principles: Direct, Delegate, Develop and Deliver

What are the Goals?

By the end of this COPEX online training course, participants will be able to:

  • Select and apply techniques that engage people, build potential and raise performance
  • Review and enhance current strengths; Adopt and applying new skills and practices
  • Demonstrate a range of interpersonal techniques that engage and motivate employees
  • Build personal credibility through focused communication, persuasion and influencing skills
  • Create and implement structured goals to generate immediate impact on self and team

Designer for

This COPEX online training course is suitable to a wide range of professionals but will greatly benefit:

  • Employees about to progress into supervision or management
  • Current Supervisors who are interested in building their management skills
  • Team Leaders, site, operations and production Supervisors
  • First time Managers yet to receive any management training
  • Young employees identified as ‘high potential’ future Managers

How will this Online Training Course be Presented?

This COPEX online training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.




The Course Content


Day One: Foundations and Fundamentals – Direct, Delegate, Develop, Deliver

  • Making the transition into management: New skills, fears and expectations
  • Current research trends and thinking
  • The global working environment: Changing perceptions and new demands
  • What Managers Do? Responsibilities, Accountabilities
  • The Boss I want to become - Competencies and Behaviours
  • Common mistakes that managers make and how to avoid them
  • Psychometric review of personal management strengths

Day Two: Performance Management – Managing Self and Others

  • Personality and impact on management style
  • Managing my communications network to its full potential
  • The drive for continuous improvement and how to respond
  • Clarifying Organisational and Team purpose
  • Management by objectives: Beyond the SMART objectives
  • The Dreaded Appraisal: Conducting successful performance reviews
  • Management behaviour and outcomes

Day Three: Managing the Dynamic Team – A Focus on Outcomes

  • Creating the Highly Effective Teams
  • Stages in team development and the manager’s role
  • Generational issues, diversity, challenge and harnessing potential 
  • Team audit: exercise to evaluate current team performance
  • The wisdom of many beats the knowledge of one: Problem solving in teams
  • Team momentum and the management of change

Day Four: Motivational Mindsets – Performance = Motivation + Competence

  • Motivational Engagement: Scope, Support, Connection, Voice
  • Communication that builds Trust: Connect, Convince Convey
  • Constructive feedback and handling difficult conversations
  • Coaching for personal and team success
  • Review of practice: How well do I motivate my people?
  • Ten things the great boss does every day!

Day Five: Managing Priorities – Focus, Influence and Deliverables

  • Personal management skills: SWOT analysis
  • What are my key deliverables?
  • The Golden Rule of Management: Achieving goals through the effort of others
  • How well do I delegate? Reflection and intent
  • Communicating with impact to inform and influence: Easy as ABC
  • Action planning for future improvement

The Certificate

  • A COPEX e-Certificate for delegates who attend and complete the online training course



The Management Essentials
Effectively Communicate, Delegate & Manage Priorities
to Achieve Management Success


Upcoming Dates

13 - 17 Dec 2020 in N/A, $2,350

14 - 18 Feb 2021 in N/A, $2,350


Why Choose this Online Training Course?

Management is a challenging task and making a good start becomes critical to build confidence. However, many newly appointed to the role begin with a very limited understanding of their duties and responsibilities and frequently have little awareness of the interpersonal skills required to manage people effectively. The “people factor” is the most daunting of management activities. Whilst most employees will be supportive and positive, others may be unpredictable and difficult. Thus, emerges the people paradox; there are your greatest strength but equally may prove your biggest problem. In this context it is not surprising that the early experiences of newly appointed managers can be marked with anxiety, stress and insecurity.

This online training course offers a comprehensive overview of good practice for those new to supervision but is equally of value to managers who have been in role for some time but to receive any formal training. It will inform, educate and entertain. Delegates will be introduced and offered broad scope to practice a variety of skills and techniques essential to management success and manage the transition from being a ‘technical expert’ to that of supervision.

If you are new to supervision or management this COPEX online training course offers an array of fundamental tools that will positively impact your practice immediately. It will enable you to be “the manager that others want to follow” by learning strategies to manage the diverse tasks and people that you will encounter in your working situation.

This COPEX online training course will feature:

  • Understanding the psychology of people and their diverse motivations and drivers
  • Essential tools for building trusting relationships
  • Performance management and beyond; Prioritising accountabilities, deliverables and results
  • Building and leading a high performing team to exceptional performance
  • The manager as a communicator and coach
  • Employing 4D Management principles: Direct, Delegate, Develop and Deliver

What are the Goals?

By the end of this COPEX online training course, participants will be able to:

  • Select and apply techniques that engage people, build potential and raise performance
  • Review and enhance current strengths; Adopt and applying new skills and practices
  • Demonstrate a range of interpersonal techniques that engage and motivate employees
  • Build personal credibility through focused communication, persuasion and influencing skills
  • Create and implement structured goals to generate immediate impact on self and team

Designer for

This COPEX online training course is suitable to a wide range of professionals but will greatly benefit:

  • Employees about to progress into supervision or management
  • Current Supervisors who are interested in building their management skills
  • Team Leaders, site, operations and production Supervisors
  • First time Managers yet to receive any management training
  • Young employees identified as ‘high potential’ future Managers

How will this Online Training Course be Presented?

This COPEX online training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.


The Course Content

Day One: Foundations and Fundamentals – Direct, Delegate, Develop, Deliver

  • Making the transition into management: New skills, fears and expectations
  • Current research trends and thinking
  • The global working environment: Changing perceptions and new demands
  • What Managers Do? Responsibilities, Accountabilities
  • The Boss I want to become - Competencies and Behaviours
  • Common mistakes that managers make and how to avoid them
  • Psychometric review of personal management strengths

Day Two: Performance Management – Managing Self and Others

  • Personality and impact on management style
  • Managing my communications network to its full potential
  • The drive for continuous improvement and how to respond
  • Clarifying Organisational and Team purpose
  • Management by objectives: Beyond the SMART objectives
  • The Dreaded Appraisal: Conducting successful performance reviews
  • Management behaviour and outcomes

Day Three: Managing the Dynamic Team – A Focus on Outcomes

  • Creating the Highly Effective Teams
  • Stages in team development and the manager’s role
  • Generational issues, diversity, challenge and harnessing potential 
  • Team audit: exercise to evaluate current team performance
  • The wisdom of many beats the knowledge of one: Problem solving in teams
  • Team momentum and the management of change

Day Four: Motivational Mindsets – Performance = Motivation + Competence

  • Motivational Engagement: Scope, Support, Connection, Voice
  • Communication that builds Trust: Connect, Convince Convey
  • Constructive feedback and handling difficult conversations
  • Coaching for personal and team success
  • Review of practice: How well do I motivate my people?
  • Ten things the great boss does every day!

Day Five: Managing Priorities – Focus, Influence and Deliverables

  • Personal management skills: SWOT analysis
  • What are my key deliverables?
  • The Golden Rule of Management: Achieving goals through the effort of others
  • How well do I delegate? Reflection and intent
  • Communicating with impact to inform and influence: Easy as ABC
  • Action planning for future improvement

The Certificate

  • A COPEX e-Certificate for delegates who attend and complete the online training course


© 2020. Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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© 2020. Material published by Copex shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.





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© 2020. Material published by Copex shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.








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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.







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