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Masterclass on
Cultural Intelligence
& Innovation

Developing the Skills to Innovate, Communicate
and Think Critically in Culturally Diverse Environments

03 - 14 Mar 2019 Dubai, UAE $11,900 Register
24 Jun - 05 Jul 2019 London, UK $11,900 Register
02 - 13 Dec 2019 London, UK $11,900 Register

The Structure

This comprehensive training course consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day courses.

Module 1 - The Complete Course in Cultural Intelligence (CI)

Module 2 - Creating a Culture of Innovation

Why Choose this Training Course?

This advanced COPEX training course is designed to provide experienced Leaders and other Professionals with the knowledge and skills required by their challenging role. This training course enables your staff to critically explore the skills needed to lead at a time when the global economy is experiencing an economic downturn that is having a significant impact on all industries and all organisations.

Innovation is regarded as the most important leadership competency in any industry. This training course will enable participants to perform in a radical mindset, push boundaries for themselves and their organisation, be agile and adaptive to conditions and outcomes.

Cultural Intelligence (CI) is the capability to relate and work effectively across cultures. Culture has been one of the key competencies in fields ranging from leadership and psychology, engineering, and finance, to accounting and marketing. The higher your CI, the more likely you will experience success working in a diverse, globalized world.

The training course includes many practical activities that are educationally and professionally enriching. This training course will cover the critical competencies necessary in a modern organisation. This 10-day Masterclass will leave participants engaged, energised, and inspired.

This COPEX training course will feature:

  • The techniques and challenges of innovation
  • Business model innovation & value creation
  • What disruptive innovation means to you and your organisation
  • Practical tools for decision making & solving problems
  • Creative and critical thinking skills for Leadership
  • An understanding of all the major areas of culture
  • How to improve your CI
  • Understanding how to improve your cross-cultural communication
  • Best-practice in expatriate and diversity management
  • Cross-Cultural Negotiation  

What are the Goals?

By the end of this COPEX training course, participants will be able to:

  • Describe the fundamentals of innovation
  • List the challenges and cultural appropriateness of innovation
  • Identify how to generate, develop, and communicate ideas
  • Demonstrate advanced skills in critical and creative thinking
  • Develop a business model canvas supporting value creation
  • Develop your ability in working and relating effectively with people from different cultural backgrounds
  • Understand the limits of your own CI and know how to improve it
  • Describe the meaning of each of the five cultural value dimensions
  • List ways to minimise the barriers to cross-cultural communication
  • Assess your own work and how to adjust it to apply your CI

Who is this Training Course for?

This training course is suitable to a wide range of professionals but will greatly benefit:

  • All Leaders, Managers & Supervisors
  • Human resource (HR) Professionals
  • Marketing & PR Specialists
  • Any professional who needs to develop their skills in innovation and CI

How will this Training Course be Presented?

This COPEX training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This course will be offered in a culturally sensitive way.

The course is very participatory and experiential. It involves a lot of skill practice in a group setting. Training methodology includes individual, and group activities will intersperse the sessions. A variety of practical sessions, topical case studies and group interaction are programmed into this course.




The Course Content


Module 1 - The Complete Course in Cultural Intelligence (CI)

Day One: The Psychology and Meaning of Culture

  • Where culture comes from and why it matters
  • Understanding globalisation
  • Your own cultural map
  • The seven levels of culture (national, workplace, gender, age, regional, religious, occupation)
  • The Hofstede five cultural value dimensions

Day Two: Communicating Across Cultures

  • Why communication differences and barriers occur
  • How to remove barriers to communication
  • Stereotypes and stereotyping explored
  • Non-verbal communication (body-language) and culture
  • Workplace culture and the impact on organisational communication

Day Three: Cross-Cultural Negotiation

  • The basics of negotiation with CI
  • Cultural differences in negotiation
  • Overestimating and underestimating cultural differences in negotiation
  • Negotiation traps to avoid
  • Developing your cross-cultural negotiation skills

Day Four: Managing Expatriates and Diversity

  • International assignments and global career development
  • Culture shock and global working
  • International Human Resource issues
  • The business case for cultural diversity
  • Nationalisation programmes

Day Five: Developing and Maintaining your CI

  • Developing a global mindset
  • How to improve your CI
  • Managing in multi-national companies
  • National culture & strategy
  • Personal Action Planning

Module 2 - Creating a Culture of Innovation

Day Six: The Practice of Innovation

  • What is innovation and where does it come from
  • Becoming innovative
  • Ideas for innovation
  • The importance of the Business Model for value creation
  • Developing your Business Model Canvas

Day Seven: Disruptive Innovation

  • Introduction to Disruptive Innovation (DI)
  • Disruptive technology or disruptive innovation
  • Examples of great disruption across multiple industries
  • Evaluate your ability to be disruptive
  • Enablers and constraints for DI

Day Eight: Benchmarking for Innovation

  • Principles of Benchmarking for innovation
  • Different Methods of Benchmarking and how they relate to each other
  • How to identify potential Benchmarking projects
  • An overview of the Benchmarking process
  • Running a Successful Benchmarking Project

Day Nine: Critical and Creative Thinking

  • Understanding the power of creativity
  • Your brain and ideas
  • Communication skills for ideation
  • Core critical thinking skills
  • Argument mapping 

Day Ten: Culture and Innovation

  • Understanding the levels of culture
  • Cultural barriers
  • What we know about culture and innovation
  • Creating a workplace culture that supports innovation
  • Personal action planning

The Certificate

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course



Masterclass on
Cultural Intelligence
& Innovation
Developing the Skills to Innovate, Communicate
and Think Critically in Culturally Diverse Environments


Upcoming Dates

03 - 14 Mar 2019 in Dubai - UAE, $11,900

24 Jun - 05 Jul 2019 in London - UK, $11,900

02 - 13 Dec 2019 in London - UK, $11,900


The Structure

This comprehensive training course consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day courses.

Module 1 - The Complete Course in Cultural Intelligence (CI)

Module 2 - Creating a Culture of Innovation

Why Choose this Training Course?

This advanced COPEX training course is designed to provide experienced Leaders and other Professionals with the knowledge and skills required by their challenging role. This training course enables your staff to critically explore the skills needed to lead at a time when the global economy is experiencing an economic downturn that is having a significant impact on all industries and all organisations.

Innovation is regarded as the most important leadership competency in any industry. This training course will enable participants to perform in a radical mindset, push boundaries for themselves and their organisation, be agile and adaptive to conditions and outcomes.

Cultural Intelligence (CI) is the capability to relate and work effectively across cultures. Culture has been one of the key competencies in fields ranging from leadership and psychology, engineering, and finance, to accounting and marketing. The higher your CI, the more likely you will experience success working in a diverse, globalized world.

The training course includes many practical activities that are educationally and professionally enriching. This training course will cover the critical competencies necessary in a modern organisation. This 10-day Masterclass will leave participants engaged, energised, and inspired.

This COPEX training course will feature:

  • The techniques and challenges of innovation
  • Business model innovation & value creation
  • What disruptive innovation means to you and your organisation
  • Practical tools for decision making & solving problems
  • Creative and critical thinking skills for Leadership
  • An understanding of all the major areas of culture
  • How to improve your CI
  • Understanding how to improve your cross-cultural communication
  • Best-practice in expatriate and diversity management
  • Cross-Cultural Negotiation  

What are the Goals?

By the end of this COPEX training course, participants will be able to:

  • Describe the fundamentals of innovation
  • List the challenges and cultural appropriateness of innovation
  • Identify how to generate, develop, and communicate ideas
  • Demonstrate advanced skills in critical and creative thinking
  • Develop a business model canvas supporting value creation
  • Develop your ability in working and relating effectively with people from different cultural backgrounds
  • Understand the limits of your own CI and know how to improve it
  • Describe the meaning of each of the five cultural value dimensions
  • List ways to minimise the barriers to cross-cultural communication
  • Assess your own work and how to adjust it to apply your CI

Who is this Training Course for?

This training course is suitable to a wide range of professionals but will greatly benefit:

  • All Leaders, Managers & Supervisors
  • Human resource (HR) Professionals
  • Marketing & PR Specialists
  • Any professional who needs to develop their skills in innovation and CI

How will this Training Course be Presented?

This COPEX training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This course will be offered in a culturally sensitive way.

The course is very participatory and experiential. It involves a lot of skill practice in a group setting. Training methodology includes individual, and group activities will intersperse the sessions. A variety of practical sessions, topical case studies and group interaction are programmed into this course.


The Course Content

Module 1 - The Complete Course in Cultural Intelligence (CI)

Day One: The Psychology and Meaning of Culture

  • Where culture comes from and why it matters
  • Understanding globalisation
  • Your own cultural map
  • The seven levels of culture (national, workplace, gender, age, regional, religious, occupation)
  • The Hofstede five cultural value dimensions

Day Two: Communicating Across Cultures

  • Why communication differences and barriers occur
  • How to remove barriers to communication
  • Stereotypes and stereotyping explored
  • Non-verbal communication (body-language) and culture
  • Workplace culture and the impact on organisational communication

Day Three: Cross-Cultural Negotiation

  • The basics of negotiation with CI
  • Cultural differences in negotiation
  • Overestimating and underestimating cultural differences in negotiation
  • Negotiation traps to avoid
  • Developing your cross-cultural negotiation skills

Day Four: Managing Expatriates and Diversity

  • International assignments and global career development
  • Culture shock and global working
  • International Human Resource issues
  • The business case for cultural diversity
  • Nationalisation programmes

Day Five: Developing and Maintaining your CI

  • Developing a global mindset
  • How to improve your CI
  • Managing in multi-national companies
  • National culture & strategy
  • Personal Action Planning

Module 2 - Creating a Culture of Innovation

Day Six: The Practice of Innovation

  • What is innovation and where does it come from
  • Becoming innovative
  • Ideas for innovation
  • The importance of the Business Model for value creation
  • Developing your Business Model Canvas

Day Seven: Disruptive Innovation

  • Introduction to Disruptive Innovation (DI)
  • Disruptive technology or disruptive innovation
  • Examples of great disruption across multiple industries
  • Evaluate your ability to be disruptive
  • Enablers and constraints for DI

Day Eight: Benchmarking for Innovation

  • Principles of Benchmarking for innovation
  • Different Methods of Benchmarking and how they relate to each other
  • How to identify potential Benchmarking projects
  • An overview of the Benchmarking process
  • Running a Successful Benchmarking Project

Day Nine: Critical and Creative Thinking

  • Understanding the power of creativity
  • Your brain and ideas
  • Communication skills for ideation
  • Core critical thinking skills
  • Argument mapping 

Day Ten: Culture and Innovation

  • Understanding the levels of culture
  • Cultural barriers
  • What we know about culture and innovation
  • Creating a workplace culture that supports innovation
  • Personal action planning

The Certificate

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course


© 2018. Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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© 2018. Material published by Copex shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.





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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.








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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.







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